Remote Access Policy
To perform Problem Diagnostic Huntheal representative will require access to your computer.
Permission To Access – By entering the 6 digit code provided by the Huntheal representative (in the Logmein or HuntHeal Connect access panel) you are explicitly allowing the HuntHeal representative to access and control your computer.
Customer Controls Remote Session Completely – Please note that as the user you will always have total control on remote session and you can disconnect the session anytime by
- Clicking on the (X) button on the top right hand side of the window (If you are connected using Logmein Software).
- Locating the HuntHeal Connect application in the system tray, right clicking on it and selecting ‘exit’ (If you are connected using HuntHeal Connect Software)
No Access Post Session – When the session is terminated, all connections to and from your computer through the Remote Support Software are terminated and the Remote Support software is removed from your system.
Recording Permission – Please note that the remote access session is recorded for training, quality assurance and user safety purposes.
What is Remote Access?
1. Whose software does HuntHeal use for remote computer connection?
HuntHeal uses Logmein Rescue & HuntHeal Connect software for remote access.
2. Once the remote connection software is installed on a computer, can HuntHeal connect to the computer without your knowledge?
No. Only when you enter the 6-digit code and check Allow Access can a connection be made with HuntHeal agents. Hence there is no way for us to initiate connection with your computer without your knowledge and active participation.
3. Is the 6-digit code for my specific account?
No. This code is dynamically generated for every new remote session. In the event that you want to reconnect with our agents, you will have to call us and get a new 6 digit code to initiate another connection.
4. The remote access software that is installed on my computer does it always run in the background?
Once the remote connection is made it is as-if the agent is at your desktop navigating your computer. Hence we advice you to close all personal files and folders and if you are not sure keep a watch on agent activity.
5. What if I am not sure about this process and want to disconnect the remote session that has been started?
No problem. Simply tell the agent to terminate the session or
- Close the remote connection window that is opened and the connection will be disconnected (Applicable for Logmein)
- Locate the HuntHeal Connect application in the system tray, right click on it and select ‘exit’ to disconnect the session (Applicable for HuntHeal Connect)
6. The remote access software that is installed on my computer does it always run in the background?
No. The only way the software will run is if you choose to run the exe downloaded. Logmein are reputed companies headquartered in US.
If you have any doubts you should visit their websites at www.logmein.com. You can also call us on (+1) 888-779-4442 or email us on customerservice@huntheal.net